Privacy Policy

Effective Date: May 2025
Website: bigdogmechanical.com.au
Business Name: Big Dog Mechanical

Big Dog Mechanical is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and services.

By using our website, you agree to the terms outlined in this policy.

1. What Information We Collect

We may collect personal information directly from you when you:

• Submit an enquiry through our website
• Book or request a service
• Subscribe to our newsletter
• Contact us via phone, email, or forms
• Interact with us on social media

Personal information we may collect includes:

• Full name
• Email address
• Phone number
• Business name (if applicable)
• Address or service location
• Any other information you choose to provide

We may also collect non-personal information, such as:

• IP address
• Browser type and version
• Pages visited and time spent on site
• Referral source and general location

This data helps us improve our website performance and user experience.

2. How We Use Your Information

We use your personal information to:

• Provide and manage our services
• Respond to your enquiries or requests
• Process quotes, bookings, and payments
• Send service updates or important notices
• Improve our website and service offerings
• Send marketing emails (if you have opted in)

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

3. How We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. This includes:

• Secure servers and encrypted systems
• Password-protected data access
• Regular system and security audits

However, no online transmission is ever completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with:

• Trusted third-party service providers who assist in operating our website, CRM, payment processing, or communication tools
• Authorities or regulators if required by law
• Our professional advisors (e.g. accountants, legal counsel)

All third parties are required to maintain confidentiality and comply with data protection regulations.

5. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to:

• Remember your preferences
• Track site performance and usage patterns
• Improve website functionality

You can choose to disable cookies via your browser settings; however, some website features may not function properly.

6. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Accessing or Updating Your Information

You have the right to access or update the personal information we hold about you. To do so, please contact us in writing. We may ask you to verify your identity before granting access or making corrections.

8. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our operations or legal obligations. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Big Dog Mechanical

service@bigdogmechanical.com.au

1300 257 421